Shipping policy

Shipping Policy

Last Updated: August 20, 2026

At Zaylix, we are committed to providing a simple, reliable, and convenient shopping experience for our customers across the United Arab Emirates (UAE).

Free Shipping

We are pleased to offer FREE DELIVERY across the UAE on all orders. No minimum order value is required.

Delivery Time

Orders are usually processed within 1–3 business days.
Estimated delivery time within the UAE is 5–10 business days after your order has been processed.
Delivery times may vary depending on your location, product availability, courier delays, or circumstances beyond our control.
During holidays, promotions, or high-demand periods, delivery may take slightly longer.

Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available contact methods.

Please note that tracking information may take some time to become active after your order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including their phone number and other required details.

Zaylix is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

Delivery Attempts

Our delivery partner may contact you before or during delivery. Please ensure that you are available to receive your order.

If a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached, the courier may arrange another delivery attempt or contact the customer for further instructions.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at zaylix92@gmail.com with your order number.

We will do our best to investigate the issue and assist you as quickly as possible.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and provide your order number along with clear photos or videos of the item and packaging.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.